Privacy Policy

1. Who we are

This Privacy Policy applies to Tomi Ventures Pty Ltd (ACN 680 210 155), trading as Tomi Grainger and The Glitch Method ("we", "us", "our"). Our registered office is in Sydney, NSW, Australia.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What we collect

We collect personal information you provide directly to us, including:

• Name, email address, phone number
• Information you share during Clarity Calls, coaching sessions, or via email
• Booking and scheduling information
• Payment information (processed by our payment providers - we do not store full card details)
• Information you submit via website forms, the Glitch Guide lead magnet, or any quiz

We also collect technical information automatically when you visit our website, including IP address, browser type, device type, pages visited, and referral source.

3. How we use your information

We use your information to:

• Deliver coaching services you've purchased or enquired about
• Schedule and confirm Clarity Calls and coaching sessions
• Respond to enquiries and send you information you've requested
• Send marketing communications (only with your consent, with an unsubscribe option in every email)
• Improve our services, content, and website
• Meet legal and regulatory obligations

4. Sharing with third parties

We use trusted third-party services to operate our business. These may include:

• Scheduling tools (e.g. Calendly)
• Email marketing platforms
• Website hosting and analytics providers
• Payment processors
• Video conferencing platforms used for coaching sessions

Each of these providers has its own privacy policy. We only share the information necessary for them to deliver their service to us. Some providers may store data outside of Australia. By using our services, you consent to this transfer.

We will never sell or rent your personal information to third parties.

5. Confidentiality of coaching sessions

Information you share during coaching sessions is treated as confidential. We will not disclose what you share without your explicit consent, except where required by law, where there is a risk of serious harm to you or another person, or in line with the disclosures set out in your Coaching Agreement.

6. Data security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. No system is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar technologies to remember preferences, measure traffic, and improve performance. You can disable cookies in your browser settings, though some features may not work as intended.

8. Your rights

You have the right to:

• Access the personal information we hold about you
• Request a correction if information is inaccurate
• Withdraw consent for marketing communications at any time
• Request that we delete your information (subject to our legal record-keeping obligations)
• Make a complaint about how we've handled your information

To exercise any of these rights, email us at tomi@tomigrainger.com.au.

9. Complaints

If you believe we have breached your privacy, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact us