This Coaching Agreement ("Agreement") is between Tomi Ventures Pty Ltd (ACN 680 210 155), trading as Tomi Grainger and The Glitch Method ("Coach", "we", "us") and the individual purchasing or participating in coaching services ("Client", "you").
You enter into this Agreement at the point of purchase or, where no purchase is made, when you commence any paid coaching engagement.
Coaching is a collaborative, forward-looking process designed to support you in identifying patterns, building awareness, setting goals, and taking action. The specific package you purchase will set out the number of sessions, session length, and any included materials.
We may draw on a range of evidence-informed modalities including conscious guided hypnosis, CBT-informed techniques, ACT, Neurolinguistic Programming (NLP), somatic regulation, and identity reprogramming. These are used as coaching tools, not clinical interventions.
Coaching is not a substitute for therapy, psychological treatment, psychiatric care, or medical advice. If you are currently experiencing a mental-health crisis, suicidal ideation, severe trauma, an active eating disorder, addiction, or any other clinical condition, you should seek support from a registered medical, psychological, or psychiatric professional before or alongside engaging in coaching.
If during a coaching session we identify concerns that fall outside the scope of coaching, we will pause the engagement and refer you to an appropriate professional. We are not liable for any clinical outcomes, and coaching with us does not create any clinical practitioner-patient relationship.
In an emergency in Australia, call 000. For mental-health crisis support, contact Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636.
Coaching is a partnership. Outcomes depend significantly on your engagement. You agree to:
Coaching requires mutual respect and a safe space for both parties. By engaging with us, you agree to:
We reserve the right to immediately terminate this Agreement, without refund, if you breach this code of conduct. We will provide written notice and, where appropriate, a brief opportunity to remedy the breach.
Coaching fees are set out in each package on the Site and are payable in advance unless an instalment plan is offered. Where an instalment plan applies:
All fees are quoted in Australian dollars and are inclusive of GST where applicable. Payments are processed by third-party providers; we do not store full card details.
You may reschedule a session with at least 24 hours' notice, subject to availability. Sessions cancelled with less than 24 hours' notice, or no-shows, are forfeited and cannot be recovered.
Once a coaching program has commenced (defined as the date your first session is held, or the date 14 days after purchase, whichever comes first), fees are non-refundable. This reflects the commitment required for coaching to be effective and our reservation of capacity.
If you have not yet commenced a program and contact us within 7 days of purchase, we may offer a refund at our discretion, less any reasonable administrative costs.
Nothing in this clause removes any non-excludable rights you have under the Australian Consumer Law.
We may terminate this Agreement if you breach the code of conduct, materially breach this Agreement, or where continuing the engagement would not be appropriate for clinical or safety reasons. In such cases we will refund unused sessions on a pro-rata basis, except where termination follows a code-of-conduct breach.
What you share in coaching is treated as confidential. We will not disclose the content of sessions to third parties without your express consent, except where:
You may share what you discuss freely. Our handling of your personal information is governed by our Privacy Policy.
All materials we provide - including the Glitch Method framework, the GLITCH: Frequency Reset Method, workbooks, recordings, frameworks, prompts, and other resources - remain the intellectual property of Tomi Ventures Pty Ltd. You receive a personal, non-transferable, non-commercial licence to use them for your own development.
You must not reproduce, distribute, teach, train others on, or commercially exploit our frameworks or materials without our prior written consent.
Sessions are not routinely recorded. Where a recording is made (e.g. a personalised conscious-guided-hypnosis audio for your use), it will be provided to you for personal use only. You may not record sessions without our prior written consent.
We bring lived experience, training, and a structured method. The outcome of coaching depends on many factors beyond our control, including your effort, consistency, circumstances, and pre-existing context. We make no guarantees of specific results, income, transformation, or outcomes.
To the maximum extent permitted by law, our total aggregate liability to you under or in connection with this Agreement is limited to the fees paid by you for the relevant coaching engagement. We are not liable for indirect, incidental, special, consequential, or punitive losses.
Nothing in this Agreement excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
This Agreement is governed by the laws of New South Wales, Australia. Any disputes will be submitted to the exclusive jurisdiction of the courts of NSW.
This Agreement, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and us in relation to coaching services. Where there is a conflict, this Agreement prevails for coaching-related matters.
Tomi Ventures Pty Ltd (ACN 680 210 155)
Email: tomi@tomigrainger.com.au
Sydney, NSW, Australia